Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.

Screens incoming calls and correspondence; exercises judgment and responds accordingly.

Records and delivers messages or transfers calls to voice mail when appropriate.

Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor.

Arranges travel, prepares and submits travel-related documents, and maintains travel information as necessary.

Maintains financial records; processes accounts payable, purchasing and travel documents.

Prepares correspondence, reports, minutes, agendas, memos, forms, directories, resolutions, ordinances, and other documents and communications from drafts, recordings, or verbal instruction as requested.

Edits and reviews all correspondence and documents for correct grammar, punctuation, and spelling.

Assists with scheduling of events and activities.

Compiles participant lists for a variety of programs being offered by the program.

Assists with program activities as needed and assists with intake appointments with potential clients.

Performs database input.

Schedules appointments for case management staff and completes intake appointments with new clients.

Assists in creating files for new clients and maintains records of contacts.

Provides benefit information for which a client is eligible as needed.

Prepares and issues receipts for payments.

Establishes and maintains an effective filing and retrieval system.

Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.

Photocopies, collates, distributes, and files documents.

Transmits outgoing faxes, and retrieves, logs, and distributes incoming faxes.

Maintains inventory of office supplies.

Maintains a log for vendor expense.

Receives, sorts, logs, and routes mail.

Attends meetings and takes minutes as requested.

Performs errands for the Site Manager as needed.

Performs other duties as required.

Knowledge of modern office practices, procedures, and equipment.

Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

Knowledge of records management and basic accounting procedures.

Ability to communicate effectively in the English language both verbally and in writing.

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

Ability to represent the organization in a professional manner, building respect and confidence.

Ability to maintain confidentiality.

Ability to handle multiple tasks and meet deadlines.

Ability to approach others in a tactful manner, react well under pressure, treat others with respect and consideration regardless of their status or position, and accept responsibility for their own actions and follow through on commitments.

Ability to carry out instructions furnished in verbal or written format.

Ability to work independently with minimal supervision.

Ability to demonstrate excellence in everything, and continually seek improvement in results.

Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work is generally performed in an office setting with a moderate noise level.