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Case Assistant San Jose

San Jose, United States

Position Title

Case Assistant San Jose

Job Type

Full-Time

Classification

Non-Exempt

Grade

NE9 (19.28 - 27.0)

Department

TANF Sites

Supervisor

Position Summary

Under direct supervision, the Case Assistant is responsible for performing varied technical work in determining eligibility of applicants and continued eligibility of recipients of Temporary Assistance for Needy Families (TANF) through interactive interviewing, data collection, verification and research, and data review and analysis for new and ongoing clients. The Case Assistant is also responsible for performing clerical and support services work such as answering telephones, fielding questions from recipients, scheduling appointments, and creating and maintaining files. Maintains confidentiality of all privileged information.
Minimum Qualifications
  • High School Diploma or GED plus three years experience in the field of human services

  • or social services; or equivalent combination of education and experience.

  • Must possess a valid California or Nevada driver’s license at the time of employment.

  • Must be able to be insurable by the Tribe’s Driving Policy.

  • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

  • Preference to Qualified Native American Indians will be given.

Essential Duties & Responsibilities
  • Explains the Native TANF application process, procedures and services to clients.

  • Answers questions from existing and potential clients regarding program policy and procedures.

  • Conducts intake appointments with new clients to ensure the completeness of applications.

  • Follows up with governmental agencies, schools and other tribes to ensure the accuracy and timely submittal of required forms and documents.

  • Inputs and extracts data from electronic information systems.

  • Reviews criteria for determining the threshold of eligibility for pending cases.

  • Computes benefits for which a client is eligible.

  • Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor.

  • Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.

  • Assists in creating files for new clients, maintains records of contacts.

  • Prepares correspondence, reports, memos, forms, directories, and other documents and communications from drafts or verbal instruction as requested.

  • Establishes and maintains an effective filing and retrieval system.

  • Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.

  • Photocopies, collates, distributes, and files documents in a timely manner within established procedures.

  • Maintains inventory of office supplies.

  • Performs other duties as required.

Knowledge, Abilities, Skills, and Certifications
  • High School Diploma or GED plus three years experience in the field of human services

  • or social services; or equivalent combination of education and experience.

  • Must possess a valid California or Nevada driver’s license at the time of employment.

  • Must be able to be insurable by the Tribe’s Driving Policy.

  • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

  • Preference to Qualified Native American Indians will be given.

Physical Demands
  • While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The employee occasionally is required to operate a motor vehicle.

Work Environment
  • Work is generally performed in an office setting with a moderate noise level.