Reviews and explains the client’s rights and responsibilities, program regulations, policies and eligibility for participation in the program.

Determines benefit eligibility; identifies need for ancillary services/payments.

Interviews, advises and guides a diverse population of clients to assess employability, barriers to employment, and the need for public assistance.

Authorizes benefits within approved program policy or makes appropriate referrals to other staff and community resources for immediate services and assistance.

Determines when a client does not comply with program requirements and applies sanctions as mandated within established timelines.

Prepares monthly reports as requested by the Site Manager and complies with and enforces program policies and practices.

Refers clients to other services, including but not limited to childcare, job placement, educational facilities, and any necessary intervention services.

Monitors and maintains case files on individual client achievements, work participation activities, and participates with client and relevant staff in the development of FSPs for progress toward goals.

Conducts home visits with clients as assigned.

Maintains strict confidentiality of all facets of programs and client records.

Monitors accuracy and completeness of case records in the electronic case management system and case files.

Organizes caseload, maintains compliance with program policies and procedures, and ensures that delegated tasks are completed by appropriate staff.

Edits and reviews all correspondence and documents for correct grammar, punctuation, and spelling.

Performs other duties as required.

Knowledge of Native American culture and values.

Knowledge of the general goals and purpose of the Washoe Native TANF program and the services to be provided.

Knowledge of policies and procedures governing TANF and/or regulations governing eligibility and grants for cash aid.

Knowledge and familiarity with community resources that provide ancillary services such as transportation, childcare, housing, training, and health services.

Knowledge of records management procedures.

Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

Knowledge in budgeting, eligibility determination for services, and direct entry of data into a computer-based program.

Ability to travel to other sites as needed.

Ability to maintain confidentiality.

Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds, employees and officials.

Ability to gather data, compile information and prepare reports.

Ability to handle multiple tasks and meet deadlines.

Skill in operating business computers and office machines, in a Windows environment.

Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The employee occasionally is required to operate a motor vehicle.

Work is generally performed in an office setting with a moderate noise level.