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Clinic Receptionist

Gardnerville, United States

Position Title

Clinic Receptionist

Job Type

Full-Time

Classification

Non-Exempt

Grade

NE5 (10.13 - 14.18)

Department

Clinic Medical

Supervisor

Position Summary

Under direct supervision the Clinic Receptionist performs daily activities for various Health Center departments including operating a multi-line telephone, answering incoming calls and directing callers and visitors to appropriate personnel. Performs clerical duties as needed. Maintains confidentiality of all privileged information.
Minimum Qualifications
  • High School Diploma or GED and one year clerical experience or combination of education and experience.

  • Must possess and maintain a valid California or Nevada driver’s license or capable of obtaining one within thirty-days (30) of employment.

  • Must be able to be insurable by the Tribe’s Driving Policy.

  • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

  • Preference will be given to Qualified Native American Indians.

Essential Duties & Responsibilities
  • Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.

  • Records and delivers messages or transfers calls to voice mail when appropriate.

  • Retrieves messages from voice mail and forwards to appropriate personnel.

  • Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor.

  • Answers inquiries regarding general operational hours and/or contacts as necessary.

  • Prepares and maintains records, rosters, and directories as necessary.

  • Receives, sorts, logs, and routes mail.

  • Transmits outgoing faxes, and retrieves, logs, and distributes incoming faxes.

  • Maintains phone system, coordinating general maintenance and repair

  • Assists with inventory and ordering of office supplies and other office equipment

  • Photocopies, collates, distributes, and files documents as requested.

  • Assists in organizing and advertising for Health Center events.

  • Types correspondence as requested.

  • Establishes and maintains an effective filing and retrieval system.

  • Contributes to a team effort and accomplishes related results as required.

  • Maintains professional communication and appearance with patients, co-workers and outside contacts.

  • Performs other duties as assigned.

Knowledge, Abilities, Skills, and Certifications
  • Knowledge of modern office practices, procedures, and equipment.

  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

  • Knowledge of records management.

  • Knowledge of proper use of telephone procedures, including appropriate personality to communicate effectively, courteously and in a timely manner.

  • Ability to communicate effectively in the English language both verbally and in writing.

  • Ability to grasp and retain accurately the use of medical reference terms, materials and information.

  • Ability to maintain an effective, courteous and cooperative working relationship with Washoe Indian families and other individuals.

  • Ability to work effectively and cooperatively as a Clinic staff and team member.

  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

  • Ability to represent the program in a professional manner, building respect and confidence.

  • Ability to maintain confidentiality.

  • Ability to handle multiple tasks and meet deadlines.

  • Ability to carry out instructions furnished in verbal or written format.

  • Ability to work independently with minimal supervision.

  • Ability to demonstrate excellence and professionalism in day-to-day operations and continually seek improvement in results.

  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands
  • While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to operate a motor vehicle, stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment
  • Work is generally performed in an office setting with a moderate noise level.