Analyzes and interprets patient, clinical, provider, or information systems data to improve and drive clinical and provider workflow enhancements and optimization of patient care services.

Provides knowledge of healthcare operational practices and principles as it relates to the tutelage of the EHR system.

Leads clinical workgroups and teams to optimize staff use of the EHR application, implementation of new systems and functionality, workflow optimization, and use of data and reports for quality improvement.

Review and manage staff competency and efficiency of use of new modules of care, features, and functionality across all care programs using reporting workbench and requested data analytics.

Coordinate user training and ongoing support for the day-to-day operations, and weekly floor support to ensure overall optimization of Epic features and functionality.

Reviews EHR release notices for relevance and disseminate educational flyers/materials to appropriate leadership to disseminate.

Demonstrate and train super users and clinical leadership on new care modules.

Provides user acceptance testing (UAT) and facilitates testing upcoming changes to the Epic EHR.

Works with the data team to track various clinical metrics, including measuring the impact of, and compliance with, clinical changes implemented.

Experience in managing application-based security, including delegating access and privileges based on user roles.

Knowledge of Information security protocols such as access reviews, approval processes, and audits to meet ongoing IT and Operational business needs.

Conducting technical training needs assessments, developing staff efficiencies, and learned material/flyers and other resources for staff to increase optimization of the Epic system.

Conducts classroom training, administers tests, and develops and maintains training regimens for newly hired staff.

Collaborates with the clinical providers, operational teams, and provider Champions to provide continuous process improvement and analyze workflows to assess end-user knowledge and appropriate use of features and functionality of the EHR software.

Maintains knowledge and support for legacy NextGen system to support billing, reporting, and records release as needed- including maintaining user accounts.

Communicate with Epic platform analysts to achieve issue resolution where applicable.

Maintain member-managed system setup of Epic.

Manage error queues within Epic.

Performs all other duties as assigned or required.

Knowledge of the functions and structure of the Washoe Tribe.

Superb communication, training, and meeting facilitation skills are a must with the ability to build relationships with diverse stakeholders.

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels and build consensus through negotiation and diplomacy.

Ability to communicate effectively in the English language both verbally and in writing.

Ability to meet project deadlines for build requirements.

Displays a solid understanding of computer systems, interfaces, software, and IT functions.

Must possess the ability to understand the integration of applications and their impact on business processes and operations.

Adherence to procedures in project management and project management methodologies utilized with new Epic installations in a healthcare organization.

Ability to approach problems constructively by focusing on how to move a project forward.

Software development life cycle including requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance.

Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.

Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.

Performs all other duties as assigned or required.

While performing the duties of this job, the employee regularly is required to sit, use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work is generally performed in an office setting with a moderate noise level.

The Washoe Tribe of Nevada & California requires a background check of each new hire for employment purposes. Therefore, all conditionally offered positions will be subject to the following:

Negative alcohol and drug screen

Meet requirements of Public Law 101-630

Obtain or possess a valid driver’s license for either the State of Nevada or California within 30 days.

Must be insurable under the Washoe Tribe’s driving policy.

Preference will be given to qualified Native Americans