Family Service Provider

Carson City, United States

Position Title

Family Service Provider

Job Type





E3 (14.79 - 22.18)


Head Start


Position Summary

Under direct supervision the Family Service Provider is responsible for families to address social, human and family services, parent involvement and family support in community advocacy. Meet the families’ expectations and circumstances in accordance with the Head Start Performance Standards (45 CFR, 1304.40 – Family Partnerships, and 1304.41 – Community Partnerships). Maintains confidentiality of all privileged information.
Minimum Qualifications
  • Associate’s Degree in Social Work, Family Studies or related field, and two (2) years of experience with early childhood, children’s programs, social services, family services or child and family training services; or equivalent combination of education and experience.

  • Must be certified in First Aid, CPR, Food Handlers, Blood Borne Pathogens and Mandated Reporting within thirty (30) days of employment.

  • Must possess and maintain a valid California or Nevada driver’s license or capable of obtaining one within thirty (30) days of employment.

  • Must be able to be insurable by the Tribe’s Driving Policy.

  • Must be able to successfully pass a pre-employment physical examination, drug/alcohol screen and background investigation.

  • Preference given to Qualified Native American Indians.

Essential Duties & Responsibilities
  • Works in conjunction with co-managers in the daily oversight of center operations.

  • Collaborates with Head Start families to develop and implement family partnerships and plans for parent participation in the Head Start Program in accordance with the Head Start Performance Standards and Guidelines.

  • Develops individualized family partnership agreements and assists the parent of young children in advocating and decision-making for their families.

  • Provides resources and training with continual follow-up to determine whether the kind, quality and timeliness of the services and resources received meet the families’ expectations.

  • Collaborates with parents of Head Start children in conducting family needs assessments, referrals, parent interest surveys, advocacy of the needs of program families, program evaluations and stimulating involvement and awareness in various areas as program volunteerism, planning, community activities and resources, and shared decision making.

  • Advises program parents individually, with family, or in other small groups regarding plans for meeting needs, and aids in mobilization of inner capacities and community resources to improve social functioning.

  • Conducts family visits with Head Start clients individually or in conjunction with designated classroom staff to further goals and family service plans in accordance with Head Start Performance Standards.

  • Maintains accurate records and documentation of family visits, referrals, and services in addition to the precise and proper compilation and maintenance of family records to be reported to the Head Start Administrator or Programs Manager.

  • Coordinates with designated classroom staff to integrate all applicable program areas into the family services and parent involvement program and in being a supportive role for the other program areas.

  • Assists Head Start families and designated classroom staff in the transition of Head Start children into the public school kindergarten classrooms.

  • Assists in the recruitment and enrollment of eligible children into the Head Start Program.

  • Coordinates with designated classroom staff in developing, implementing, and maintaining parent partnership agreements and attending monthly parent meetings.

  • Assists Head Start families with crisis intervention, referral, as well as medical and dental scheduling issues.

  • Secures information such as medical, psychological, and social factors contributing to families’ situations, evaluates information and makes recommendations for referrals.

  • Reviews and tracks service plan and performs follow-up to determine quantity and quality of service provided.

  • Records and accesses family and community resource information for distribution to all staff and families.

  • Secures supplementary information such as employment, medical records, or school reports.

  • Maintains professional and technical knowledge by: conducting research; attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.

  • Performs other duties as required.

Knowledge, Abilities, Skills, and Certifications
  • Knowledge of traditional form of government and tribal customs and traditions.

  • Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.

  • Knowledge of community resources.

  • Knowledge of records management procedures.

  • Knowledge of childcare and health care reports, policies and programs, early childhood disabilities, curriculums, public speaking.

  • Ability to work effectively as part of a team in support of the Head Start philosophy of shared authority and decision-making

  • Ability to read and interpret documents such as safety rules, government guidelines, operating and maintenance instruction, and procedure manuals.

  • Ability to communicate effectively in the English language, verbally and in writing.

  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

  • Ability to analyze situations and adopt appropriate courses of action.

  • Ability to work independently and meet strict time lines.

  • Ability to make solid decisions and exercise independent judgment.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.

  • Ability to demonstrate moral character, honesty, tact, fairness, lack of prejudice, and desire to help when dealing with people.

  • Ability to prepare accurate, complete, and legible reports and create and present detailed, accurate, objective, and effective speeches and presentations.

  • Ability to travel approximately 25% of the time.

  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

  • Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.

  • Skill in preparing reports and correspondence.

Physical Demands
  • While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally drive a motor vehicle to various Head Start sites, meetings, trainings and conferences; and lift and/or move up to 50 pounds.

Work Environment
  • Work is generally performed in an office setting with a moderate noise level.

  • The Washoe Tribe of Nevada & California requires a background check of each new hire for employment purposes. Therefore, all conditionally offered positions will be subject to the following:

  • Negative alcohol and drug screen

  • Meet requirements of Public Law 101-630

  • Obtain or possess a valid driver’s license for either the state of Nevada or California within 30 days

  • Must be insurable under the Washoe Tribe’s driving policy