Information Systems Technician (CA TANF)

San Jose, United States

Position Title

Information Systems Technician (CA TANF)

Job Type





NE15 (26.28 - 38.23)


TANF Administration


Position Summary

Under direct supervision the Information Systems Technician is responsible for all day-to-day operations of servers, workstations, peripheral devices, telecommunication, and data communication equipment, to include planning, developing, installing, configuring, maintaining, supporting, and optimizing all network, hardware, and communication connectivity and operation. This role also analyzes and resolves end-user issues timely and accurately provides end-user training and support where required. Maintains confidentiality of all privileged information.
Minimum Qualifications
  • • Bachelor’s Degree in a computer related field desirable and minimum of four (4) years of increasingly responsible experience in network design and management, or combination of education and experience.

  • • Preference will be given to Qualified Native American Indians.

  • The Washoe Tribe of Nevada & California requires a background check of each new hire for employment purposes. Therefore, all conditionally offered positions will be subject to the following: • Negative alcohol and drug screen • Meet requirements of Public Law 101-630 • Obtain or possess a valid driver’s license for either Nevada or California within 30 days • Must be insurable under the Washoe Tribe’s driving policy

Essential Duties & Responsibilities
  • • Designs, implements, tests, documents in all areas pertaining to operating systems, databases, networks, servers, and software applications.

  • • Analyzes system or application usage and planning for growth or increases in network capacity.

  • • Conducts research, provides recommendations on emerging products, services, protocols, and software.

  • • Interacts and negotiates with vendors, outsourcers, and contractors to secure software, hardware, or services.

  • • Performs network audits.

  • • Prepares and delivers daily, weekly, and monthly status reports to supervisor.

  • • Possesses ability to be committed to superior customer service, able to prioritize and execute tasks effectively in a high-pressure environment.

  • • Performs other duties as required.

Knowledge, Abilities, Skills, and Certifications
  • • Knowledge of modern office practices, methods, procedures, and automated systems.

  • • Knowledge of the following: Microsoft Windows Servers environments, protocols, including installation, implementation, administration, support of Active Directory, and Group Policy Objects. Windows desktop client operating systems, open systems databases such as Microsoft Structured Query Language, Sybase Structured Query Language, and Microsoft Access.

  • • Knowledge of Transmission Control Protocol suite to include implementation, support of Transmission Control Protocol networks (Wide Area Network and Local Area Network), and client/server applications.

  • • Knowledge of telecommunications; Local Area Network/Wide Area Network administration, Microsoft Windows, and Microsoft Office.

  • • Knowledge of and experience with telecommunications, Local Area Network/Wide Area Network administration; Microsoft Office, Domain Naming System Dynamic Host Configuration Protocol, and other common network protocols utilizing Transmission Control Protocol/Internet Protocol in a Windows Active Directory infrastructure.

  • • Knowledge of supervising vendors and contractors engaged in developing and implementing systems and networks, supporting users on production systems and networks, working directly with users and other as needed.

  • • Ability to communicate technical information effectively and to perform tasks as directed by management.

  • • Skill in oral and written communication.

Physical Demands
  • While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk, and hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, and crawl. The employee must occasionally lift and move up to 50 pounds.

Work Environment
  • Work is generally performed in an office setting with a moderate noise level.