Develops, interprets, updates and implements office policies and procedures.

Provides direction and oversight in the creation and maintenance of uniform and consistent clinic activities including patient flow tracking, medical records administration, and meeting the needs of medical clinic providers.

Establishes work schedules and assignments for staff according to workload provider support.

Supervises patient scheduling processes and workflows.

Purchases, tracks and restocks office and clinic supplies.

Oversees purchasing, maintenance, and repair of clinic equipment.

Supervises clerical staff members ensuring clinic standards are met.

Maintains educational materials and brochures.

Plans and implements staff training and team-building events.

Ensures efficient and accurate provider credentialing.

Allocates site resources to effectively deliver services.

Ensures administrative policies and procedures are compliant with Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPAA) regulations and Accreditation Association for Ambulatory Health Care (AAAHC) standards.

Works closely with other department managers and members of the leadership team to ensure access to high-quality, comprehensive care.

Identifies and implements ways to improve service to patients and workflow of staff members.

Interviews and aids in the selection of administrative and clinical staff.

Trains new staff in the policies and procedures.

Enforces Infection Control and Sterilization standards.

Knowledge of medical clinic office practices and terminology

Knowledge of basic accounting including budget practices, payroll, and statistical and analytical financial reporting

Knowledge of the functions and structure of the Washoe Tribe.

Ability to deal courteously, effectively, and tactfully with tribal health patients.

Ability to work effectively under stress and prioritize in a fast-paced environment

Ability to manage multiple projects efficiently with attention to detail

Ability to work effectively with physicians, staff, patients, public and external agencies.

Ability to take initiative and exercise independent judgment, decision-making, and problem-solving expertise.

Ability to communicate effectively in the English language both verbally and in writing.

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

Ability to handle multiple tasks and meet deadlines.

Ability to carry out instructions furnished in verbal or written format.

Skill in operating business computers and office machines, in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Skill with Electronic Medical or Health Record software systems and patient charting.

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is frequently required to walk; occasionally is required to operate a motor vehicle; stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work is generally performed in an office setting with a moderate noise level.