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Medical Records Clerk II

Gardnerville, United States

Position Title

Medical Records Clerk II

Job Type

Full-Time

Classification

Non-Exempt

Grade

NE7 (12.26 - 17.16)

Department

Clinic Medical

Supervisor

Position Summary

Under direct supervision the Medical Records Clerk II is responsible for providing reception and appointment services, creating and updating patient charts, accessing various computerized information or statistical information systems to determine patient eligibility for services. Maintains confidentiality of all privileged information.
Minimum Qualifications
  • High School Diploma or GED and two years of experience in medical records or in a medical office setting.

  • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

  • Preference will be given to Qualified Native American Indians.

Essential Duties & Responsibilities
  • Responsible for the accurate scheduling of patient direct service (medical, dental, and mental) appointments and communicating effectively to patients to assure they understand date, time and place of appointment.

  • Assists providers and staff with issues related to patient charts of correspondence.

  • Responsible for preparing patient charts for scheduled patients prior to appointment.

  • Collects and prepares patient charts for walk-in patients as needed.

  • Reviews all charts for completion of all necessary actions involving laboratory, x-ray, pharmacy, and return appointments. Carries out necessary action to secure completion.

  • Reviews all daily charts for current patient information and include update form, if necessary.

  • Prints daily health summaries.

  • Responsible for timely and accurate gleaning and filing of completed patient charts, filing all correspondence and reports in appropriate patient charts.

  • Maintains contact with clinic staff in coordinating and controlling patient flow.

  • Recognizes restless and apprehensive patients and takes proper action in communicating with professional personnel about it.

  • Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.

  • Records and delivers messages or transfers calls to voice mail when appropriate.

  • Patient registration – front desk verifies/enters new insurances, obtains pre-authorizations.

  • Processes all data entry received from medical coder.

  • Retrieves messages from voice mail and forwards to appropriate personnel.

  • Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor. Answers questions about program services and provides general information.

  • Receives, sorts, logs, and routes mail.

  • Maintains phone system and other office equipment, performing or coordinating general maintenance and repair.

  • Photocopies, collates, distributes, and files documents as requested.

  • Transmits outgoing faxes, and retrieves, logs, and distributes incoming faxes.

  • Types correspondence as requested.

  • Performs other duties as assigned.

Knowledge, Abilities, Skills, and Certifications
  • High School Diploma or GED and two years of experience in medical records or in a medical office setting.

  • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

  • Preference will be given to Qualified Native American Indians.

Physical Demands
  • While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment
  • Work is generally performed in an office setting with a moderate noise level.