Supports department operations by maintaining office systems and supervising staff.

Develops, interprets, updates, and implements office policies and procedures that are compliant with Health Insurance Portability and Accountability Act (HIPAA) regulations and Accreditation Association for Ambulatory Health Care (AAAHC) standards.

Provides direction and oversight in the creation and maintenance of uniform and consistent department activities including patient flow tracking, medical records administration, and meeting the needs of clinic providers.

Establishes work schedules and assignments for staff.

Purchases, tracks, and restocks office and clinic supplies.

Oversees purchasing, maintenance, and repair of clinic equipment.

Supervises clerical staff members ensuring clinic standards are met.

Maintains educational materials and brochures, edits and approves any in-house flyers, brochures, newsletters, and educational materials.

Provides oversight and execution of outreach and educational community events.

Plans and implements staff training and team-building events.

Assists in the development and implementation of marketing plans and keeps website updated.

Manages and maintains the online presence and reputation of the clinic on social media and other relevant sites.

Ensures efficient and accurate provider credentialing.

Prepares invoices received for payment and forwards to Finance Department for final payment and pays invoices from purchase orders.

Monitors contracts for in-house providers and pays invoices from purchase orders.

Assists staff payroll and personnel issues.

Assists with budget projections and modifications as needed.

Works closely with other department managers and members of the leadership team to ensure access to high-quality, comprehensive care.

Identifies and implements ways to improve service to patients and workflow of staff members.

Interviews and aids in the selection of administrative and clinical staff.

Trains new staff in the policies and procedures of the clinic.

Performs all other duties as assigned or required.

Knowledge of the functions and structure of the Washoe Tribe.

Knowledge of medical clinic office practices and terminology

Knowledge of basic accounting including budget practices, payroll, and statistical and analytical financial reporting

Ability to deal courteously, effectively, and tactfully with tribal health patients.

Ability to work effectively under stress and prioritize in a fast-paced environment.

Ability to manage multiple projects efficiently with attention to detail.

Ability to communicate effectively in the English language both verbally and in writing.

Ability to work effectively with physicians, staff, patients, public and external agencies.

Ability to take initiative and exercise independent judgment, decision-making, and problem-solving expertise.

Ability to communicate effectively in the English language both verbally and in writing.

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

Ability to handle multiple tasks and meet deadlines.

Ability to carry out instructions furnished in verbal or written format.

Skill in operating business computers and office machines, in a Windows environment, specifically Office 365 (Word, Excel, and PowerPoint).

Understanding of Electronic Medical or Health Record software systems and patient charting.

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is frequently required to walk; occasionally is required to operate a motor vehicle; stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work is generally performed in an office setting with a moderate noise level.