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Optometry Technician I

Gardnerville, United States

Position Title

Optometry Technician I

Job Type

Full-Time

Classification

Non-Exempt

Grade

NE8 (13.49 - 18.88)

Department

Clinic

Supervisor

Position Summary

Under direct supervision from the Optometrist and with technical support from the Business Office Manager, the Optometry Technician I ensures the Optometry clinic will operate efficiently by assisting the Optometrist in providing quality patient care, performing technical work in the form of diagnostic tests and procedures, and providing support for the optical dispensary. The Optometry Technician I must maintain confidentiality of all privileged information at all times.
Minimum Qualifications
  • • High School Diploma or GED and two years’ experience in an optometry office; or one year experience as an Optometry Clerk in the Washoe Tribe Health Center; or equivalent combination of education and experience.

  • • Must possess and maintain current certification in CPR.

  • Must be able to successfully pass a pre-employment drug/alcohol screen and background Investigation.

  • Preference will be given to Native American Indians.

Essential Duties & Responsibilities
  • • Answers the telephone and assists patients in a courteous and professional manner.

  • • Maintains proper patient flow through the optometry clinic to improve efficiency and productivity.

  • • Recruits and schedules patients in need of examination and coordinates the department’s recall system.

  • • Accepts co-pays, deductibles, visits and outstanding statement balances.

  • • Reviews patient care component (PCC) documentation to ensure all necessary forms and documents are present, accurate and complete.

  • • Maintains an efficient and effective filing system.

  • • Maintains a proper inventory of supplies and keeps optometry examination rooms stocked with essential medications and forms.

  • • Reconciles monthly invoices for eyeglass and contact lens lab accounts.

  • • Maintains familiarity with standard concepts, practices, and procedures within the optometric field.

  • • Has a basic understanding of medical terminology, especially as it relates to ocular and visual disorders.

  • • Ensures records are in compliance with regulatory requirements.

  • • Documents all patient encounters in the electronic health record.

  • • Codes each encounter using standard coding references.

  • • Interprets eyeglass and contact lens prescriptions written by optometrist or ophthalmologist.

  • • Assists patients with frame selection and lens ordering.

  • • Performs measurements and adjustments necessary to ensure cosmetically and optically optimum spectacle performance; informs patients of the different eyeglass lens options that are available and makes recommendations to patients based on their individual needs; teaches patients how to use and adapt to various prescriptions.

  • • Perform lensometry on habitual spectacles and on all new spectacles ordered in our clinic.

  • • Repairs simple damaged or broken frames.

  • • Teaches patients to insert and remove contact lenses and instructs patients on proper care and wear of their contact lenses.

  • • Prepares glasses and contact lens orders for patients and submits them in a timely manner to the lab; contacts patients by telephone to inform them when their orders are in; dispenses glasses and contact lenses to patients.

  • • Maintains a proper inventory of supplies, frames, and contact lenses and keeps optometry examination rooms stocked with essential medications and forms.

  • • Performs automated visual field testing for patients as requested by the doctor.

  • • Cleans and disinfects optometry instruments as directed by the doctor.

  • • Assists the optometrist with other procedures as required.

  • • Performs other duties as required.

Knowledge, Abilities, Skills, and Certifications
  • • Knowledge of modern office practices, procedures, and equipment.

  • • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

  • • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

  • • Knowledge of records management and basic bookkeeping procedures.

  • • Knowledge and comprehension of medical terminology.

  • • Knowledge of modern clinical office practices and procedures.

  • • Knowledge of insurance billing and proper usage of CPT and ICD9 coding.

  • • Ability to communicate effectively in the English language both verbally and in writing.

  • • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

  • • Ability to represent the organization in a professional manner, building respect and confidence.

  • • Ability to maintain confidentiality.

  • • Ability to handle multiple tasks and meet deadlines.

  • • Ability to carry out instructions furnished in verbal or written format.

  • • Ability to work independently with minimal supervision.

  • • Ability to demonstrate excellence in everything, and continually seek improvement in results.

Physical Demands
  • While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment
  • Work is generally performed in an office setting with a moderate noise level.