Maintains familiarity and knowledge of WNTP requirements in the areas of client eligibility as defined in the Tribal Family Assistance Plan, 45 CFR 286.10, and approved policies and procedures regarding eligibility for monthly grant assistance and supportive services.

Maintains close communication and collaboration with PAS II, Program Compliance Officer, Deputy Director and Executive Director on a regular basis.

Conducts detailed reviews of participant eligibility for authorized grant and supportive service payments to ensure program compliance prior to the disbursement of grant funds.

Prepares and routes check requests and Electronic Benefit Transfer (EBT) for disbursement of grant and supportive service payments.

Ensures complete and accurate input of information required for the WNTP electronic database management system.

Provides helpdesk support to field staff with regards to appropriate data entry.

Use appropriate interview techniques to elicit factual information.

Communicates with managers to review problems, make suggestions, and help to formulate changes in policies and procedures.

Provides technical assistance to staff addressing requirements and other areas as needed.

Collaborates with and responds in a timely manner with outside agencies to verify eligibility requirements, including Time-on-Aid (TOA) requests.

Performs other duties as required.

Knowledge of and ability to interpret applicable federal, state, county, and local, tribal laws, regulations, ordinances, legislation, and requirements specific to Tribal TANF.

Knowledge of and ability to communicate effectively in English, both verbally and written using proper spelling, grammar, and punctuation.

Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds.

Provide high level of customer service to both external and internal customers.

Ability to work independently, respond to requests in a timely manner, and meet strict time lines.

Ability to manage multiple tasks and projects efficiently and effectively.

Ability to make solid decisions and exercise independent judgment.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to prepare accurate, complete, and legible written reports.

Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Skill in analyzing problems, identifying solutions and implementing recommendations.

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl; and occasionally drive to various sites for case reviews, meetings or training. The employee must occasionally lift and/or move up to 25 pounds.

Work is generally performed in an office setting with a moderate noise level.