Quality Assurance Coordinator

Gardnerville, United States

Position Title

Quality Assurance Coordinator

Job Type





NE13 (21.72 - 30.4)


Clinic Administration


Position Summary

In collaboration with the Director QI/RM, designs plans and implements a comprehensive quality assurance and quality improvement program encompassing clinical and related disciplines at Washoe Tribal Health. The Quality Assurance (QA) Coordinator is responsible for the development, coordination, integration, and assessment of quality of care activities in accordance with AAAHC standards and conformity with applicable regulations, requirements of funding sources, and ambulatory health care standards. The QA Coordinator supports the organization in preparing for quality-of-care audits & accreditation surveys. Maintains confidentiality of all privileged information.
Minimum Qualifications
  • Possess and maintain a current Nursing License or other allied health applicable licensure which may be held in any state in the United States (e.g. LPN, RN, etc).

  • Must possess an Associate or Bachelor's degree from an accredited college or university.

  • Minimum of two years of work experience in Quality Assurance/Quality Improvement or two years of progressive work experience in program development, process improvement, data management, and evaluation of quality improvement processes in a healthcare setting.

  • Must have and maintain current Basic Life Support (BLS) certification or ability to obtain within 30 days of hire.

  • Preference will be given to qualified Native Americans.

Essential Duties & Responsibilities
  • Together with the QI/RM Director, develops, integrates, and administers a written Quality Management Program and Quality Improvement Plan.

  • Partners with Clinical Program Managers to identify and establish quality of care priorities selected for ongoing monitoring and improvement.

  • Advises the Director QI/RM on any problems related to the implementation and coordination of Quality Assurance activities and accreditation status.

  • Co-develop and implement a data monitoring system to include routine analysis of project process and outcome data

  • Must possess effective management skills with an emphasis on communication, collaboration, and interpersonal skills that exemplify verbal and written technical skills professionally to various individuals, cultures, and special population groups.

  • Seek training and knowledge in data management to remain current with professional standards

  • Conduct reviews of project data-related documents, data files, published information, and official reports for presentation with Health Clinical and Prevention Teams, community members, and other involved agencies

  • Analyzes reporting data on patient grievances or complaints.

  • Conducts annual patient satisfaction surveys

  • Identify opportunities for improvement, lead and/or support quality studies, and present findings to the QI/RM Committee and QI/RM Director

  • Supports the organization in preparing for quality-of-care audits and accreditation surveys

  • Stands in for the Director QI/RM when necessary

  • Other duties as assigned

Knowledge, Abilities, Skills, and Certifications
  • Knowledge of ambulatory care accreditation standards and survey process

  • Knowledge of quality improvement principles, theories, concepts, and clinical practice guidelines

  • Knowledge of processes related to data gathering, analysis, statistical interpretation, outcome evaluation

  • Ability to communicate effectively in the English language both verbally and in writing.

  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

  • Ability to represent the organization professionally, building respect and confidence.

  • Ability to handle multiple tasks and meet deadlines.

  • Ability to carry out instructions furnished in verbal or written format.

  • Skill in operating business computers and office machines in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

  • Skill with Electronic Medical or Health Record software systems and patient charting.

Physical Demands
  • While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is frequently required to walk; occasionally is required to operate a motor vehicle; stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment
  • Work is generally performed in an office setting with a moderate noise level.

  • The Washoe Tribe of Nevada & California requires a background check of each new hire for employment purposes. Therefore, all conditionally offered positions will be subject to the following:

  • Negative alcohol and drug screen

  • Meet requirements of Public Law 101-630

  • Obtain or possess a valid driver’s license for either the State of Nevada or California within 30 days

  • Must be insurable under the Washoe Tribe’s driving policy