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Resort Assistant Manager

Tahoma, United States

Position Title

Resort Assistant Manager

Job Type

Full-Time

Classification

Non-Exempt

Grade

NE8 (13.49 - 18.88)

Department

Meeks Bay Resort

Supervisor

Position Summary

Under direct supervision the Resort Assistant Manager assists in the daily operations of Meeks Bay Resort, including but not limited to the cabins, lodges, beaches, parking areas, campgrounds, retail services, food service, and all grounds included in the Forest Service permitted area. Responsible for the supervision of resort staff. Maintains confidentiality of all privileged information.
Minimum Qualifications
  • High School Diploma or GED and three years experience in the hospitality industry with one year in a supervisory capacity; or equivalent combination of education and experience.

  • Must possess and maintain a valid California or Nevada driver’s license or capable of obtaining one within thirty-days (30) of employment.

  • Must be able to be insurable by the Tribe’s Driving Policy.

  • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

  • Preference will be given to Qualified Native American Indians.

Essential Duties & Responsibilities
  • Performs all hands-on tasks of operations as needed.

  • Maintains financial and personnel records.

  • Regulates the Meeks Bay Resort hospitality standards.

  • Assists the Resort Manager in planning, preparing, coordinating, monitoring, training, and assigning resort supervisor and employee tasks.

  • Maintains all supplies and records for inventory, and vendor accounts.

  • Monitors payroll, staffing levels/hours, and budgets.

  • Ensures that the resort meets company hospitality standards including: Lodging units, campgrounds, restrooms, beaches and grounds clean and maintained.

  • Ensures that the retail store and snack bar are supplied, open, closed and secured as scheduled.

  • Ensures the security and safety of the guests.

  • Reconciles cash to daily Z tapes.

  • Prepares daily bank deposits.

  • Completes daily reports.

  • Assures that all requests for accommodations and reservations are promptly, courteously, and accurately handled in accordance with all procedures in place of proper posting of payments and deposits.

  • Upholds the highest standards of customer service.

  • Performs other duties as required.

Knowledge, Abilities, Skills, and Certifications
  • Knowledge of modern office practices, procedures, and equipment.

  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

  • Knowledge of records management and basic accounting procedures.

  • Knowledge of retail merchandising and sales.

  • Ability to reside at the resort.

  • Ability to work long and sometimes unusual hours.

  • Ability to walk or stand for extended periods of time.

  • Ability to lift and carry up to 50 pounds, for stocking retail, housekeeping and snack bar supplies.

  • Ability to communicate effectively in the English language both verbally and in writing.

  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

  • Ability to represent the organization in a professional manner, building respect and confidence.

  • Ability to maintain confidentiality.

  • Ability to handle multiple tasks and meet deadlines.

  • Ability to work independently with minimal supervision.

  • Ability to demonstrate excellence in everything, and continually seek improvement in results.

  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands
  • While performing the duties of this job, the employee regularly is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk; and stoop, kneel, crouch, or crawl. The employee occasionally is required to climb or balance; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.