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Resort Housekeeping Supervisor

Tahoma, United States

Position Title

Resort Housekeeping Supervisor

Job Type

Full-Time

Classification

Non-Exempt

Grade

NE7 (12.26 - 17.16)

Department

Meeks Bay Resort

Supervisor

Position Summary

Under direct supervision the Resort Housekeeping Supervisor is responsible for overseeing the daily operations and assignments as they relate to housekeeping. Maintains confidentiality of all privileged information.
Minimum Qualifications
  • High School Diploma or GED and two years housekeeping experience which included supervision; or equivalent combination of education and experience.

  • Must possess and maintain a valid California or Nevada driver’s license or capable of obtaining one within thirty (30) days of employment.

  • Must be able to be insurable by the Tribe’s Driving Policy.

  • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

  • Preference will be given to Qualified Native American Indians.

Essential Duties & Responsibilities
  • Monitors the daily cleaning of all resort units as needed, both inside the units and areas outside the units.

  • Assists Resort Manager with the scheduling of housekeeping staff as needed to accommodate the needs of the resort.

  • Ensures daily cleanliness of campground restrooms and showers.

  • Orders and tracks supplies, as they are needed for housekeeping.

  • Assists Manager with inventory and ordering of linens, towels, and other items for the lodging units.

  • Tracks and assists with maintenance and repairs of lodging units.

  • Inspects all units to maintain standard of cleanliness.

  • Schedules, assists and monitors staff for timely cleaning of units on a daily basis and monthly cleaning of carpets and windows.

  • Monitors laundry operations.

  • Contributes to team effort by participating in job sharing; assumes responsibility for the cleanliness of the resort and safety of guests and employees; participates in safety meetings; and accepts diverse assignments.

  • Maintains a positive and friendly attitude and demeanor in all internal and external interactions.

  • Responsible for the overall direction, coordination, and evaluation of assigned staff.

  • Carries out supervisory responsibilities in accordance with the Washoe Tribe’s policies and procedures and applicable employment laws.

  • Assists in interviewing, hiring, and training employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.

  • Performs all assignments as needed to accommodate the needs of the guest and the operations of the resort.

  • Performs other duties as required.

Knowledge, Abilities, Skills, and Certifications
  • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

  • Knowledge of occupational hazards and applicable safety practices.

  • Ability to safely use cleaning products and safely operate cleaning equipment.

  • Ability to learn the methods of cleaning and caring for buildings and equipment.

  • Ability to work as a team member in a structured working environment.

  • Ability to work with timeliness and thoroughness.

  • Ability to communicate effectively in the English language both verbally and in writing.

  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

  • Ability to represent the organization in a professional manner, building respect and confidence.

  • Ability to maintain confidentiality.

  • Ability to handle multiple tasks and meet deadlines.

  • Ability to carry out instructions furnished in verbal or written format.

  • Ability to work independently with minimal supervision.

  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

  • Skill in supervising assigned staff.

  • Skill in the use of cleaning tools, chemicals, cleaners, and disinfectants.

Physical Demands
  • While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to operate a motor vehicle; stoop, kneel, crouch, sit or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
  • Work is generally performed indoors. Frequent exposure to cleaning liquids and aerosols may occur. Evening, weekend, and/or holiday work; and extended hours and irregular shifts may be required.