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Resort Manager

Tahoma, United States

Position Title

Resort Manager

Job Type

Full-Time

Classification

Exempt

Grade

E6 (19.68 - 29.53)

Department

Washoe Development Group

Supervisor

Position Summary


Under direct supervision the Resort Manager is responsible for the daily maintenance and operation of Meek’s Bay Resort, including but not limited to reservations, retail store, Wa She Shu Grille, lodging units, campground, beach, and resort grounds. Ensures that guests have a comfortable and safe environment. Maintains controls on cash, inventory, and expenses. Maintains adequate staffing, training, and scheduling of employees to meet the needs of the guests. Maintains confidentiality of all privileged information.
Minimum Qualifications
  • • Associate’s Degree and five years management experience in the resort/lodging business (including but not limited to reservations, retail store, food & beverage, lodging units, campground, beach and resort grounds) with at least two years supervisory experience; or equivalent combination of education and experience.

  • • Must possess and maintain a valid California or Nevada driver’s license or capable of obtaining one within thirty-days (30) of employment.

  • • Must be able to be insurable by the Tribe’s Driving Policy.

  • • Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

  • • Preference will be given to Qualified Native American Indians.

Essential Duties & Responsibilities
  • • Plans, prepares, coordinates and monitors annual budget.

  • • Prepares monthly inventory and activity reports.

  • • Participates in the interviewing, hiring and training of new employees, planning and preparing work schedules and assignments.

  • • Supervises employees engaged in daily sales, maintenance and operations of the resort.

  • • Coordinates purchasing of materials and supplies for guest services and retail sales.

  • • Keeps accurate records of all transactions, sales and deposits.

  • • Ensures compliance with security, sales and record keeping procedures and policies.

  • • Maintains cleanliness of the resort and performs preventive maintenance of premises.

  • • Ensures that the resort meets established standards, including: lodging units, camp sites and restrooms, beaches and other resort grounds are clean and maintained; retail store and snack bar are well but prudently stocked; and that employees are prepared to serve the guests.

  • • Reconciles cash to daily POS sales reports, prepares bank deposit each day, completes daily reports and analyzes sales trends by shift and by day.

  • • Assures that all requests for accommodations and reservations are promptly, courteously and accurately handled, including the proper posting of customer payments and/or deposits.

  • • Orders groceries and supplies so as to avoid both overstocked and out of stocked conditions.

  • • Ensures merchandising procedures are implemented in the retail store.

  • • Keeps inventory and maintains material and supplies for the lodging units daily.

  • • Monitors displays to always include proper pricing and correct signage.

  • • Ensures merchandise is always fronted, attention paid to the cooler doors (dairy, beer and cold drinks).

  • • Responsible for resort appearance, cash and inventory controls, daily reporting and bank deposit accuracy, employee motivation, and guest satisfaction.

  • • Upholds the highest standards of customer service.

  • • Ability to supervise and support maintenance staff, including participation in projects as needed.

  • • Performs other duties as required.

Knowledge, Abilities, Skills, and Certifications
  • • Knowledge of modern office practices, procedures, and equipment.

  • • Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.

  • • Knowledge of records management and basic accounting procedures.

  • • Knowledge of retail merchandising and sales.

  • • Knowledge of retail business, business management, and marketing.

  • • Ability to reside fulltime at the resort from May through October.

  • • Ability to work long and sometimes unusual hours.

  • • Ability to walk or stand for extended periods of time.

  • • Ability to lift and carry up to 50 pounds, for stocking retail, housekeeping and grille supplies.

  • • Ability to communicate effectively in the English language both verbally and in writing.

  • • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.

  • • Ability to represent the organization in a professional manner, building respect and confidence.

  • • Ability to maintain confidentiality.

  • • Ability to handle multiple tasks and meet deadlines.

  • • Ability to work independently with minimal supervision.

  • • Ability to demonstrate excellence in everything, and continually seek improvement in results.

  • • Skill in supervising assigned staff.

  • • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands
  • While performing the duties of this job, the employee regularly is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk; and stoop, kneel, crouch, or crawl. The employee occasionally is required to climb or balance; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment
  • Work is generally performed outdoors where exposure to natural weather conditions and various dusts and mists may occur. Prolonged standing and walking may be on uneven surfaces or unstable ground, in remote, steep, rugged, mountainous areas with unimproved dirt roads and trails. Situations may occur where prolonged standing, driving, walking, or waiting is required. Evening, weekend, and/or holiday work will be required. May be exposed to chemicals commonly used in cleaning supplies.